Quality Status of Existing Services of Higher Education: A Study on Selected Govt Colleges of Northern Bangladesh

Abstract

The right to education is the right not only to access education but also to receive quality education. Quality Services need to be assured in every level of educational institutions.  It is very much needed for higher education as it supplies bottom to top most levels human capital to labor markets. Govt. colleges of Bangladesh affiliated to National University play a gearing role to increase the rate of higher education. Bangladesh education sector is realizing the extensive impact trying to ensure customer services with its tangible and intangible dimensions to increase the quality of education. Especially quality education of Bangladesh, is facing enormous challenges regarding quality of services provided by the institutions. Stakeholders (students and related others) do not get due quality services from the educational institutions. It is truer for higher education institutions like the government colleges. The study is trying to explore the present scenarios of services and their quality status by interviewing 80 (20 from each four selected government colleges of northern Bangladesh) teachers, staffs and service personnel through descriptive statistics by a structured questionnaire and a checklist. The study concludes to provide real scenarios about present status of services in government colleges. The study finds that among fourteen service dimensions most are average and below average and few service dimensions are in good status.